Returns and Refunds
Last updated: November 15, 2026
30-day return requests
You may request a change-of-mind return within 30 days after delivery by emailing lujianwen870828@gmail.com with your order number and the item you wish to return. For this voluntary return policy, items must be unused, complete and in their original packaging. This condition does not limit any inspection or return rights provided by applicable consumer law.
Return arrangements and costs
Returns are handled in China. Before returning an item, please contact us to obtain return authorization and the designated return address for your order. Please do not send returns directly to the sender address shown on the package. This process does not restrict your right to give a legally valid cancellation notice.
For a change-of-mind return, you are responsible for return postage and packaging. International return charges depend on the carrier, parcel size, weight and location. Contact us before purchasing large equipment if you need information about likely return transport arrangements. We cover the necessary reasonable return costs where an item is faulty, damaged on arrival, incorrect, or where applicable law requires us to do so.
Faulty, damaged or incorrect items
Please contact us with your order number and a description of the issue. Photos of the item and packaging can help us assess the problem, but do not replace your statutory rights. We will arrange an appropriate remedy in accordance with applicable law; a fault claim is not restricted to the voluntary 30-day window.
Hygiene and custom goods
Where permitted by applicable law, change-of-mind returns may be excluded for genuinely personalized goods and sealed items that are unsuitable for return for health or hygiene reasons once unsealed. These exceptions do not remove rights relating to faulty or misdescribed goods. Any applicable product-specific exception must be disclosed before purchase.
Refunds
We will notify you of the outcome after receiving and assessing the returned goods. Approved refunds are made to the original payment method without an additional refund fee. Your bank or payment provider may require additional processing time. Original delivery charges are refunded where required by applicable law, including eligible standard delivery charges for statutory cancellations.
Statutory cancellation rights
Where EU or UK distance-selling cancellation rights apply, consumers may notify us of cancellation within 14 days of delivery without giving a reason and then have a further 14 days to return the goods, subject to lawful exceptions. Refunds are made within the applicable legal deadline, including within 14 days of receiving the goods back or receiving evidence of return, whichever is earlier, where that rule applies. We may account for diminished value caused by handling beyond what is necessary to inspect the goods, where permitted by law.
Nothing in this policy excludes or limits mandatory consumer rights, legal guarantees or remedies in your jurisdiction.
Email: lujianwen870828@gmail.com
Phone: +86 135 6021 9852
WhatsApp: +86 135 6021 9852